Customer Service Management
If you manage employees who interact with customers on a regular basis, then the Customer Service Management courseware is for you. This courseware will help you shape the direction of your customer service team, teach you how to provide feedback to your customer service agents, and help you inspire and motivate your employees. You’ll also spend time focused on learning how to coach your customer service agents to higher levels of performance. When you take the time to strengthen your skills to coach and manage your customer service agents, you’ll find your team is more successful, your customers are happier, and you’ll see an increase in the bottom line.
This course bundle includes the following bite-sized, mobile-ready courses:
Shaping the Direction of Customer Service
Determine what you will do to help direct the company’s customer service strategy.
Inspiring and Motivating Customer Service Agents
Learn how to inspire and motivate your customer service team.
Giving Feedback to Your Customer Service Agents
Customer service agents receive feedback on their performance.
Customer Service Coaching
Provide the right level of coaching to your customer service agents.
Customer Service Quality
Implement the key elements of quality service with your team.
Customer Feedback and Insight
Find out from your customers what you and your team can do differently.
Onboarding New Customer Service Agents
Help new hires be successful in the first few weeks of their new role.
Managing Remote Customer Service Teams
Determine what is required to successfully manage a remote customer service team.
Each of the courses in this bundle are approved for 1 hour of PMI PDU credit.