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Customer Service Basics

Most of us interact with customers in some way. Whether we call them customers or clients, and whether they are outside the company or inside the company, all of us tend to interact with customers at some point. Therefore, it’s great to have strong customer service skills. Knowing how to build customer rapport, understand our customer needs, and being able to handle upset customers are all part of great customer service. The Customer Service Basics courseware will help build your skills to effectively communicate and meet your customer needs, thus helping you and your organization achieve its goals.

This course bundle includes the following bite-sized, mobile-ready courses:

Building Customer Rapport

Build your skills to perform essential customer rapport building actions.

Listening to Your Customers

Learn how to effectively listen to your customers to meet their individual needs.

Developing Your Customer Focus

Identify the actions you will take to strengthen customer loyalty.

Customer Service Over the Phone

Implement the requirements to delivering great customer service over the phone.

Internal Customer Service

Create a plan for how you will deliver great customer service.

Serving Customers in the Field

Discover what is required to positively serve your customers in the field.

Customer Service Confrontation and Conflict

Learn how to effectively manage difficult customer situations.

Each of the courses in this bundle are approved for 1 hour of PMI PDU credit.

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