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Conflict Management Skills

When you’re in a leadership position, you’ll find it’s inevitable that conflict will arise, therefore knowing how to handle the conflict is essential. The Conflict Management Skills courseware will help you learn how to set conflict management expectations with your team, create a culture that handles conflict successfully, as well as provide the guidance you need to coach others to handle conflict successfully. When you take the time to build your skills to strengthen conflict management skills within the team, you’ll find your team works better with others, is able to deliver great results in a timely manner, and is not frustrated with a challenging work environment, but instead enjoys being part of a cohesive and productive team.

This course bundle includes the following bite-sized, mobile-ready courses:

Helping Employees Manage Conflict

Learn how to recognize when team members need help managing conflict.

Help Groups Resolve Conflict

Use a meditation process to help groups resolve existing conflict.

Conflict Management Expectations

Create expectations for managing conflict.

Create a Conflict Management Culture

Create a conflict management agenda item to create a conflict management culture.

Coaching Employees to Manage Conflict

Provide employees a process for managing conflict with others.

Each of the courses in this bundle are approved for 1 hour of PMI PDU credit.

This bundle is approved for SHRM recertification credit.



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