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Professional Development & Soft Skills

Help your managers and employees excel in their areas of responsibility.

Building Trust & Respect

As a leader and manager, trust is one of the most important things you must build with your employees. Research continues to show time and time again, that employees who have a high level of trust with their manager are more productive, more engaged, and stay longer with the organization. Trust matters. Therefore, what you do as a leader to build trust within your team is essential. The Building Trust and Respect courseware will provide the tools and actions you need to strengthen the trust between each of your employees. When you make a commitment to strengthen the trust with each person, you’ll find your team will be much more successful, enjoy work more, and want to stay with the organization.

Each of the courses in this bundle are approved for 1 hour of PMI PDU credit.

Coaching Career Development

As a manager, one of your roles is to help coach and develop your employees. This includes helping them grow in their career. Whether it’s understanding a person’s career aspirations, helping individuals navigate the company career system, or assisting your employees in building a professional network—you can help and you should. The Coaching Career Development courseware will help you build your knowledge and skills to best help your employees as they embark on their own personal career path. Great career coaching from you matters. Your
employees will be grateful for the assistance, and the organization will be thrilled with employees who are growing in their skills and increasing their contribution to the company.

Each of the courses in this bundle are approved for 1 hour of PMI PDU credit.

Communication Skills for Managers

As a manager, it is essential you are a good communicator. You are in constant communication with others. Whether it’s with senior leaders, peers, or your employees, you must be able to clearly articulate your thoughts and ideas, as well as deliver clear and concise messages. When you do, you’ll find your team clearly knows what they need to do, fewer mistakes are made because everyone is clear on what needs to be done, and as a result you will be more successful. The Communication Skills for Managers courseware provides what you need to build your managerial communication skills to help you be a more effective leader and manager.

Each of the courses in this bundle are approved for 1 hour of PMI PDU credit.

Conflict Management Skills

When you’re in a leadership position, you’ll find it’s inevitable that conflict will arise, therefore knowing how to handle the conflict is essential. The Conflict Management Skills courseware will help you learn how to set conflict management expectations with your team, create a culture that handles conflict successfully, as well as provide the guidance you need to coach others to handle conflict successfully. When you take the time to build your skills to strengthen conflict management skills within the team, you’ll find your team works better with others, is able to deliver great results in a timely manner, and is not frustrated with a challenging work environment, but instead enjoys being part of a cohesive and productive team.

Each of the courses in this bundle are approved for 1 hour of PMI PDU credit.

This bundle is approved for SHRM recertification credit.

Creating Great Teamwork

Teamwork matters. When a team is cohesive and works well together, individuals are more engaged, more productive, and are more satisfied at work. A great team environment benefits everyone including individual employees, managers and the organization. As a leader, you can have a significant impact on the level of teamwork your team experiences, and taking the right actions and creating the right expectations matters. The Creating Great Teamwork courseware will help you set the right team norms and expectations, create a strong team culture, as well as help your employees strengthen their ability to work with others. All of which will strengthen the level of teamwork your team experiences.

Each of the courses in this bundle are approved for 1 hour of PMI PDU credit.

Customer Service Management

If you manage employees who interact with customers on a regular basis, then the Customer Service Management courseware is for you. This courseware will help you shape the direction of your customer service team, teach you how to provide feedback to your customer service agents, and help you inspire and motivate your employees. You’ll also spend time focused on learning how to coach your customer service agents to higher levels of performance. When you take the time to strengthen your skills to coach and manage your customer service agents, you’ll find your team is more successful, your customers are happier, and you’ll see an increase in the bottom line.

Each of the courses in this bundle are approved for 1 hour of PMI PDU credit.

Delegating Work

As a manager and leader of others you must be able to delegate well. Delegation is an essential skill for all leaders, and when not done well can create a number of problems. Therefore, it’s so important you take the time and make the effort to build great delegation skills. When you delegate well, sharing clear expectations, work gets done on time and with the desired level of quality. The Delegating Work courseware will help you delegate with clear expectations, get buy-in when delegating to others, and show you how to confront others when agreements are broken. All of which makes an effective delegator.

Each of the courses in this bundle are approved for 1 hour of PMI PDU credit.

Developing & Coaching Employees

When you are a manager and leader of others, one of your responsibilities is to help coach and develop your employees. It is your job to help your employees build their skills, share what they are doing well and what they can improve, as well as take an active interest in helping each person perform at his or her best. The Developing and Coaching Employees courseware provides the coaching and development you need, as a manager, to provide great employee feedback, create employee skill development plans, as well as create energizing work for your team. All of which, when done well, increases employee performance, engagement and retention.

Each of the courses in this bundle are approved for 1 hour of PMI PDU credit.

This bundle is approved for SHRM recertification credit.

Discussing Total Compensation

As a manager, working through compensation issues is one of your most important roles. And while it’s so important to each individual, discussing compensation can be difficult and uncomfortable at times. As a leader, it’s to your benefit to learn how to conduct effective and productive conversations about compensation issues. When you do, your employees will appreciate the great conversations, and you’ll find them much easier to facilitate. The Discussing Total Compensation courseware will provide the structure and guidance you need to facilitate the difficult, yet critical, compensation discussions with your employees.

Giving Great Feedback

Great feedback is essential for everyone’s success. In order to be successful and perform at a high level, we need to know what we’re doing well and should continue doing, what we need to improve, as well as what we need to stop doing. No matter how successful each of us may be, feedback is an important part of doing our job, and doing it well—and managers play a critical role. It is a manager’s job to coach and develop employees, and to help each person stay on track. All of this of course includes giving great feedback. The Giving Great Feedback courseware gives managers the tools and guidance needed to strengthen the feedback given to employees to ensure that each person can perform at his or her best.

Each of the courses in this bundle are approved for 1 hour of PMI PDU credit.

Increasing Employee Engagement

As a manager, one of your main areas of focus should be employee engagement. Research shows time and time again that engaged employees deliver higher levels of performance, contribute greater than those who are less engaged, and choose to stay longer with the organization. All of which contributes to your team’s success, as well as the bottom line. The Increasing Employee Engagement courseware provides a number of tools and actions you can do with your employees to help maintain or increase each person’s level of engagement. From connecting a person’s work to the larger organization strategy, to using an employee’s best skills and abilities, this courseware will help you engage and inspire your employees to greater levels of performance and personal work satisfaction.

Each of the courses in this bundle are approved for 1 hour of PMI PDU credit.

This bundle is approved for SHRM recertification credit.

Leadership Essentials

When you’re in a managerial or leadership role, your leadership skills are essential. Your ability to make great decisions, align resources to strategic priorities, increase employee innovation, and keep your top talent are all part of the responsibilities of being a strong leader. The Leadership Essentials courseware will help you build the skills you need to effectively lead and manage others, including connecting individual goals to the organization vision, responding to issues and concerns, as well as helping you increase your integrity and consistency with individual and organization values.

Each of the courses in this bundle are approved for 1 hour of PMI PDU credit.

This bundle is approved for SHRM recertification credit.

Leading the Organization Strategy

As a manager and leader one of your jobs is to ensure you and the team are focused on helping the organization achieve its strategy and vision. You want to make sure the work your team completes is connected to the vision and helps move the company forward towards its goals. When teams and individuals align their work to the strategy, not only does it help the company be more successful, it also creates meaningful work for employees. When employees see the value in the work they do, they feel more valuable, become more engaged, and are more motivated to do great work. The Leading the Organization Strategy courseware will help you connect employees to the organization strategy, find ways to understand and share the strategy with others, as well as help you set expectations for what must be achieved.

Each of the courses in this bundle are approved for 1 hour of PMI PDU credit.

This bundle is approved for SHRM recertification credit.

Management Essentials

When you’re a manager, there are some basic, essential skills everyone should have. Whether it’s setting clear work priorities, building great teamwork, listening well to others, or performing a performance review. Each of the skills impact how effective you’ll be as a manager. The Management Essentials courseware will help you build these skills and others. By giving you on the job development exercises to evaluate performance, set clear expectations, and create the right level of challenging work, you’ll build the skills required to be a great and motivating manager for each of your employees.

Each of the courses in this bundle are approved for 1 hour of PMI PDU credit.

Managing for Success

Even if you have the managerial basics down, there is always an opportunity to learn, especially since managers need to be able to do so many things. The Managing for Success courseware helps managers strengthen their ability to lead and manage others by providing the tools and information they need to create a strong team culture, build integrity within the team, capitalize on the strengths and differences of others, as well as help team members solve problems and challenges in the best way possible.

Each of the courses in this bundle are approved for 1 hour of PMI PDU credit.

Meeting Management

Effective and productive meetings are the foundation of any group, team or project. And if you’re like most people, you attend a lot of meetings. In fact, sometimes it may seem we have so many meetings that it’s hard to get our work done. Add to the fact that many meetings can be unproductive and the numerous meetings we must attend can be daunting. Break the cycle of unproductive, time wasting meetings, and learn how to facilitate and lead effective meetings. From preparation to facilitation, to being an effective meeting member, the Meeting Management courseware will help you transform the meetings you lead to focused, effective and successful events, each and every time.

Each of the courses in this bundle are approved for 1 hour of PMI PDU credit.

Onboarding New Employees

When you hire new employees, you want them to be productive and an integrated part of the team as fast as possible; this not only helps the team and organization, but the employee as well. To achieve this goal, there are a number of actions managers can take to help new employees onboard quickly and effectively. The Onboarding New Employees courseware will equip you to do just. By helping new employees learn their new role, what’s expected of them, get to know their team members, and building required skills, you will help any new hire become an effective and contributing new member of the team successfully and with speed.

Each of the courses in this bundle are approved for 1 hour of PMI PDU credit.

This bundle is approved for SHRM recertification credit.

This bundle is approved for HRCI recertification credit.

Project Management for Managers

When you’re in charge of managing a project there is a lot to do. Whether it’s planning and tracking tasks and assignments, involving others in the right way, communicating to stakeholders or negotiating and decision-making. All of these skills must be used when you are responsible for the success of a project. Whether this is your first or twentieth project, the Project Management for Managers courseware is for you. This courseware will strengthen existing skills and build new ones to help you successfully manage any project from start to finish.

Providing Resources for Success

When you manage others, one of the things you are responsible for is meeting the resource needs of your employees. Research shows that when employees have the resources that they need to do their job, with quality, they are more engaged, more productive, and have higher levels of work satisfaction. Therefore, building your knowledge and skills to address the resource needs of your employees is a great thing to do. The Providing Resources for Success courseware will help you understand the resource needs of your employees, identify what actions you can take to meet the desired resource needs, know what to do when you can’t meet a need, as well as help the team use existing resources efficiently.

Recognizing Employees

Everyone wants to know what we’re doing well. We feel good knowing we’ve done a good job, are good at a particular task, and are seen as an important part of the team. It is motivating to receive recognition and praise. While recognition comes from a variety of places, one of the biggest sources of recognition is our manager. As a manager it is your job to ensure you are giving the right amount of recognition to each of your employees at the right time. The Recognizing Employees courseware will teach you how to give recognition each and every day, how to balance the right amount of both public and private recognition, how to recognize the accomplishments and achievements of your employees, as well as how to find others to provide recognition to your team.

Each of the courses in this bundle are approved for 1 hour of PMI PDU credit.

Retaining Your Employees

Retention is key. Research continues to show the financial and productivity impact of employee turnover. And while you may not be able to stop all turnover; you can certainly decrease it. Thus, limiting the impact of turnover on your team and creating the opportunity to strengthen your ability to maintain or increase your current level of performance. The Retaining Your Employees courseware focuses on the many aspects of retaining your employees. From understanding the factors that will cause your employees to stay to maximizing an employee’s skills on the job, you will learn how to create great work situations for each of your employees to cause them to want to engage, perform and stay with the organization.

Each of the courses in this bundle are approved for 1 hour of PMI PDU credit.

Supervision Basics

When we’re in a managerial position, it is our job to guide and coach the performance of others. From setting clear expectations to helping others navigate challenges and obstacles, as supervisors we must help others perform at their best. The Supervision Basics courseware will help you set goals and objectives, know who needs additional coaching and help, as well as understanding what each person needs to create a great work situation. When we help our team understand what is expected of them, give them the feedback they need, as well as involve them in solving problems and issues, you’ll find each person more successful and the team is able to easily achieve its goals.

Each of the courses in this bundle are approved for 1 hour of PMI PDU credit.

Basic Business Skills

At work there are some basic business skills we all should have to be successful, no matter what type of job we may have or where we may work. When developed, these basic skills will help anyone increase personal performance and professional success. Whether it’s building required job skills, meeting customer needs, being able to make great decisions, or understanding the business strategy. Of all these skills matter and will make a significant difference in your ability to succeed. Therefore, if you’d like to increase your contribution at work, and create future career opportunities for yourself, then the Basic Business Skills courseware is just the thing to help get you started in the right direction.

Each of the courses in this bundle are approved for 1 hour of PMI PDU credit.

Become a Contributing Project Team Member

Most of us from time to time will be part of a project team. We’ll be required to work with others, complete assignments, as well as communicate progress and project challenges. Building your skills to be an effective project team member is a great thing to do. When we take the time to develop our skills to contribute to projects at a higher level, there are numerous benefits. Not only does the team and company benefit from higher levels of performance, but we benefit too. We are seen as a valuable team member, we are looked to for advice and information, and we create future opportunities for more challenging and exciting work projects. Therefore, if you’d like to increase your contribution as a project team member, then the Become a Contributing Project Team Member courseware is a great place to start.

Each of the courses in this bundle are approved for 1 hour of PMI PDU credit.

Building Your Career

Building a career can be very rewarding, both personally and financially. And while our managers can help us seek out new opportunities and build the skills required for the future, it is really up to us to take charge and guide our own career. The Building Your Career courseware will help you do just that. You’ll learn how to identify potential career opportunities, identify skill gaps, create a personalized career plan, and build a personal network. This courseware will give you all the tools you need to take control of your own career and move it in an exciting and meaningful direction.

Each of the courses in this bundle are approved for 1 hour of PMI PDU credit.

This bundle is available in Spanish.

Building Your Leadership Skills

Being a leader is not just about managing others. It’s also about being a positive role model with others, taking personal responsibility for your actions, and taking the lead to increase your contribution to the organization. Personal leadership is also about communicating well with others, being able to manage conflict when it arises, and inspiring others to be their best. You certainly don’t have to have direct employees to do any of that. When we make the effort to build our personal leadership skills, we increase our contribution to the organization, are seen as valuable players, and create future opportunities for our career. The Building Your Leadership Skills courseware will help you strengthen your leadership skills for whatever role you may have, now as well as in the future.

Each of the courses in this bundle are approved for 1 hour of PMI PDU credit.

Communicating Technical Information

Sometimes it can be difficult to effectively communicate complex information to an audience who does not share the same background and expertise in the subject matter as you do. Whether you’re delivering a presentation on marketing data to a group, making a sales pitch on complex software to a client, or just having a one-on-one conversation about what you do in your job, this course bundle will teach you how to effectively communicate technical information to a diverse audience, making your meaning clear and leaving your audience members with the information they need to know.

Communicating with Others

No matter where you work or what job you have, communication matters. We need to communicate with our boss, our co- workers, as well as our customers or clients—we are in constant communication with others. Therefore, it’s a great idea for everyone to build their personal communication skills. When we take the time to strengthen our communication skills, we become more effective at work, we get more things done, and people enjoy working with us. All of which makes for a great and rewarding work situation. The Communicating with Others courseware will provide you the information and tools you’ll need to strengthen your personal communication skills and become more effective at work.

Each of the courses in this bundle are approved for 1 hour of PMI PDU credit.

Creating Great Work

The work we do matters. Having work that excites and motivates us is important. When we do, we are more engaged, enjoy our work more, and are more productive. All of which makes it interesting and fun to go to work. And while our manager and the organization do impact our work situation, we can make an impact too. There are a number of things we can do on our own to ensure we have work that is challenging and enjoyable. The Creating Great Work courseware will help you do just that. By helping you understand what work excites you, how to increase the level of challenge at work, as well as creating a great work-life balance, you’ll learn how to take charge of your own work situation and create exciting and rewarding work.

Each of the courses in this bundle are approved for 1 hour of PMI PDU credit.

Customer Service Basics

Most of us interact with customers in some way. Whether we call them customers or clients, and whether they are outside the company or inside the company, all of us tend to interact with customers at some point. Therefore, it’s great to have strong customer service skills. Knowing how to build customer rapport, understand our customer needs, and being able to handle upset customers are all part of great customer service. The Customer Service Basics courseware will help build your skills to effectively communicate and meet your customer needs, thus helping you and your organization achieve its goals.

Each of the courses in this bundle are approved for 1 hour of PMI PDU credit.

Design Thinking

You’ve probably heard the term “Design Thinking” around your workplace lately. But what exactly is Design Thinking, and how is it bringing benefits to companies and individuals who work outside of the design realm? The Design Thinking course bundle will clue you in to one of the biggest trends in problem solving approaches utilized by successful companies today. You’ll build your skills in the Design Thinking process, allowing you to effectively tackle challenges with a human-centric approach, reaping benefits for both customers and clients as well as coworkers and teammates.

Developing for Success

To be successful in any role, we should always be developing and building new skills. High performers are always finding ways to learn more and grow their expertise; it’s part of what being a high performer is all about. When we grow new skills, we not only perform better in our current jobs, we have more future opportunities available to us as well. The Developing for Success courseware equips you with the tools and information to take the steps required to identify the skills you need now and in the future, as well as shows you how to brand and promote your professional skills, create a personalized skill development plan, and to uncover the best professional organizations for you.

Each of the courses in this bundle are approved for 1 hour of PMI PDU credit.

Developing Work Relationships

The relationships we have with others matter. When we develop great relationships at work, we enjoy work more, are able to get more done with others, and are viewed as an important member of the team, all of which makes for a great work environment for yourself as well as others. The Developing Work Relationships courseware will help you strengthen your relationships with your colleagues and peers, help you build your personal network, as well as strengthen your trust with others. When you make the time to develop your work relationships, you’ll find the reward is great. Not only will you be more successful at work, you’ll find yourself more engaged and enjoying work much more.

Each of the courses in this bundle are approved for 1 hour of PMI PDU credit.

Email & Text Etiquette

This series explores the advantages and disadvantages of using email and text messages in the workplace and helps explain times when neither are appropriate. Learn about etiquette tips, see examples of well written electronic business messages and understand how to apply all of this on the job.

Increasing Your Contribution at Work

We all want to do well at work. When we perform well, contribute at a high level, and are seen as a valuable asset to the team, we enjoy work more and have more opportunities. And while our manager typically determines the work that must be accomplished and when, as individual employees we can also greatly impact our work and the level of contribution we achieve. The Increasing Your Contribution at Work courseware will show you how you can be a high performer and increase how you contribute to the team and organization. By staying productive at all times, creating accountability, and increasing your personal success, the courseware will help you take control of your own work situation and drive your personal success now and in the future.

Each of the courses in this bundle are approved for 1 hour of PMI PDU credit.

Personal Behaviors & Conduct

Character, integrity and personal conduct matter. They matter in our personal life and they matter at work too. How we conduct ourselves with others makes a difference in our overall ability to succeed. Individuals who show strong character and integrity develop a high level of trust and respect with others, are seen as leaders, and are looked to as an important part of the organization. When you take the time to strengthen your personal behaviors and conduct, you will certainly see a benefit. The Personal Behaviors and Conduct courseware will help you understand if your behaviors are consistent with the company values, if you tend to overreact to stressful situations, and teach you how to strengthen your interactions with others.

Each of the courses in this bundle are approved for 1 hour of PMI PDU credit.

Starting a New Job

When we start a new job, it can take some time to get going. There’s so much to learn and understand that it can take a while to become fully productive members of our team. And while our manager knows it will take some time for us to ramp up, it certainly benefits us individually if we can decrease the time it takes to get up to speed. The faster we become contributing members of the team, the faster we will be seen as high performing employees and a valuable asset of the organization. Therefore, it’s to our benefit to help the process along. The Starting a New Job courseware will help anyone starting a new job or role within the company. From understanding what is expected, to getting to know your team members, this courseware is exactly what new employees need to be successful right from the start.

Each of the courses in this bundle are approved for 1 hour of PMI PDU credit.

This bundle is approved for SHRM recertification credit.

This bundle is approved for HRCI recertification credit.

You & Your Boss

While it is true that the organization and your boss have a responsibility to create a great work situation for you, it’s also true that you have a responsibility as well. You are responsible for taking action and doing the right things that will help you grow in your career and create a great work situation for yourself. If something isn’t going well, a great question to ask is “What can I do to make it better?” The You and Your Boss courseware is all about developing a great relationship with your boss and strengthening your ability to facilitate productive conversations with him or her. When you are able to ask for feedback, talk about how you support the organization’s vision and strategy, as well as discuss your work-life balance needs, you will find that you have a stronger work situation for yourself now as well as in the future.

Each of the courses in this bundle are approved for 1 hour of PMI PDU credit.

Prices That Work for YOUR Organization

Price per learner for annual license.

# of Learners All Courses 30 Courses
Up to 100 $31.00 $24.00
101 - 250 $26.50 $22.50
251 - 500 $22.40 $17.50
501 - 1,000 $18.90 $14.90
1,001 - 2,500 $16.15 $12.70
2,501 - 5,000 $13.80 $10.80
5,001 + $11.73 $9.18

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Let’s chat about how we can meet your training and learning needs.



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