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Asset Library Frequently Asked Questions

How do I know the number of users to get with my subscription?

Each designer/developer that will be using any templates and assets to build content needs to be have a “seat” in the subscription.

 

Can I sell courses that I have created using your templates?

Yes. You can use our templates to build courses that you sell. You can’t resell our templates as “templates.” They must be populated with content and be integrated into your project.

 

How much will my subscription cost next year?

The same price as this year.

 

Is there a limit to the number of users that can access our training courses?

Short answer, no. Long answer, give us a call and let’s talk about it!

 

Do I need to give eLearning Brothers credit when I use templates from the library?

No, but we won’t stop you if you would like to. The Brotherly Love is appreciated.

 

What payment options are available?

We are flexible. There are several options including all major credit cards, Paypal, we can place phone orders, you can request an invoice, we accept wire payments, or electronic money requests. If you have any other questions about payments, please contact our business development team for details.

 

How do I reset my password?

Go to the Member Dashboard. You will be taken to a log in screen where you will need to click on the option “Or log in with my email” (screenshot). This will take you to the email login screen where you can then click “Forgot password?” (screenshot). You will then be prompted to enter the email used on your account. Type in your email and click “Send” (screenshot). You should then receive an email with a link to reset your password (screenshot). Type in and confirm your new password and click “Update” (screenshot).

Can I download and “stock pile” your templates on my hard drive or shared server?

The library is designed to download templates as you need them. “Stock piling” templates or stock assets is prohibited. We encourage you to download and save templates and images on an as-needed basis.

 

Is there a limit on downloads?

You can download as many templates as you’d like during the year. By default, there is a daily limit of 30 downloads which can be reset if necessary.

 

Do you offer 6-month subscriptions?

We do not. However, we feel strongly that you will have a great experience with our products. If you have any questions, or require assistance, please reach out to a product specialist to optimize your time during the subscription.

 

Do you offer special pricing for educational or government institutions?

We offer the same great, low pricing for all customers.

 

What are your Terms of Use?

When you purchase, your subscription includes a license to use our templates. You can use those templates to build as many training courses as you like. We ask that you download our templates on an “as needed” basis, as “stock piling” templates is prohibited. Please view all of the details on our Terms of Use page.

 

How do I log in?

There are multiple ways to get to the eLearning Brothers Library website where you can log in to access your content:

  1. Go directly to the Library home page and click on the “Login” button at the top right (screenshot).
  2. Visit the Member Dashboard (screenshot) to log into your account. From here you can access and launch each product library from the list of subscriptions in your “Libraries” tab or by using the main navigation across the top (screenshot).
  3. From the eLearning Brothers home page you can click on the “Log In” button at the top right of the page (screenshot). This will take you to the Library home page. Here, you will follow step #1 above.

 

 

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xAPI Frequently Asked Questions

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The Training Arcade™ Frequently Asked Questions

How do I create a game?

The Training Arcade™ allows anyone to create a game in under 30 minutes (no coding necessary). This game builder is remarkably intuitive and can be managed with drop downs, uploads, and type-in fields.

Below are the steps required to create a game:

  • Choose your basic game information
  • Define global game settings
  • Identify SSO integration, user registration, and leaderboard display
  • Pick from visual templates and audio tracks
  • Customize splash screen with logo, title, images, etc.
  • Write pop-up information to provide players with context before they play the game
  • Start adding questions (choosing from 5 types), uploading media, identifying right/wrong answers and writing corrective feedback
  • Translate game into 14 other languages
  • Publish game

 

Can I add corrective feedback to each of my questions?

When learners receive corrective feedback right away they are more likely to remember that feedback later on. So, The Training Arcade™ makes it easy to give (or get) immediate feedback. For best results, we encourage you to provide feedback for both correct and incorrect answers, adding useful context to each of your points.

 

How Many instances can I make using the games in my subscription?

You can make as many game as you want using each of The Training Arcade™ games in your subscription.

 

How do I add The Training Arcade™ games to my LMS?

The Training Arcade™ games can all be published as SCORM 2004: 3rd Edition and SCORM 1.2 packages for easy integration into the majority of LMS.

 

Which languages are available in The Training Arcade™ games?

The Training Arcade™ games are currently available in:

  • English (US)
  • English (UK)
  • Spanish
  • French
  • German
  • Italian
  • Russian
  • Turkish
  • Portuguese
  • Traditional Chinese
  • Simplified Chinese
  • Korean
  • Japanese
  • Indonesian

There will be additional languages added in the future.

 

Can I show a leaderboard during an Instructor Led Training?

Yes.

 

What type of user data can I track?

ANALYTICS

  • Training is useless without analytics. Simply checking a box or using a five question assessment at the end of a course isn’t effective. Trainers who want to improve knowledge and optimize behavior must engage their audience throughout the training with games and activities to (1) provide a practice playground and (2) deliver comprehensive analysis.
  • The Training Arcade™ analytics dashboard is engineered to unveil patterns of individual and group engagement with your material, thereby improving your training ROI by revealing knowledge gaps, personality behaviors, and group comparisons.
  • View and sort topline data including the number of users, scores, rank, sessions, session duration, % of questions correct / incorrect, and total questions answered.
  • Analyze individual outcomes by looking at all sessions played, how each player answered each question by session, how many attempts it took them before answering a question correctly, and identify insights into knowledge acquisition and retention.
  • Review macro trends for each question including time required to answer, number of times players have attempted to answer, and % of time players have answered correctly / incorrectly.
  • Dig deeper into each answer to identify any misperceptions.
  • Sort data by date for comparison purposes and exported as a CSV file to share with stakeholders.

 

Are these games included in my eLearning Brothers templates subscription?

The Training Arcade™ is a new product offering from our partner The Game Agency. We are excited to be the first company offering subscriptions to this new self-service game platform.

 

How much does The Training Arcade™ Cost?

Check out our Training Arcade page for the latest pricing information or feel free to contact us with questions you may have.

 

What is the limit on the number of games (or quizzes) or employees per each game?

It’s unlimited! We want everyone to be able to play the awesome games you create. And don’t worry about network bandwidth either—it’s all included.

 

Can other IDs or managers see the results in the analytics dashboard without being an administrator?

Yes, we’ve created a view-only mode so you can share access to all the assessment data and leaderboards.

 

How are The Training Arcade™ games different from others or even the ones in the authoring tool I use?

We’re so excited to be able to offer The Training Arcade™ to you because we truly believe these games are the best rapidly customizable games on the market. Here are a few reasons why:

The games in The Training Arcade™ were built first and foremost as really fun, polished, engaging games. They are created by game designers and then infused with a strong educational foundation. In making the games so addicting, we give you the opportunity to work in not just the typical 5 questions in a quiz, but 25, 30, or even 50 questions, allowing you to emphasize high-priority learning objectives.

Games create positive emotional connections. The more positive the learner’s connection with your content is the more open a person’s mind is to learning. Our games give you a way to create that positive bond while saving tons of time in your development. We’re all about the data. Each game captures data that gives you an in-depth assessment of your learners’ knowledge at the individual and group levels. Armed with that knowledge, you can make any adjustments you need to optimize training effectiveness.

You can follow the leaderboard. A leaderboard is automatically built for each game, saving you time. For many learners, seeing how they rank against others in their company will motivate them to go back and try again. Each repeated play reinforces your learning content. No other games on the market combine fun and learning with the assessment tools and competitive leaderboards offered by The Training Arcade™ to perfectly complement your eLearning courses and enhance overall learning.

 

Can The Training Arcade™ be hosted on my servers instead of on the cloud?

We take your data privacy very seriously and host the service on secure Amazon servers with all data encrypted—in transit and at rest. Having The Training Arcade™ in the cloud allows us to provide everyone with updates to new games, art and sound templates, and—most importantly—security and system updates. These are more difficult to maintain when the service is taken off the main programming branch. If your company requires, we do have the ability to create an entire instance of The Training Arcade™ and put it on your servers. Please contact us for a custom quote to self-host The Training Arcade™.

 

Can the games be played offline?

No, the entire Training Arcade is a web-based system and needs to be connected online for the data to flow from the games you created to your learners.

 

Can I sell the individual games I create or include them in courses that I then sell?

No, you can only publish games as a part of an internal training program or for a client using it for a specific training program.

 

How do I access The Training Arcade™? Is it through eLearning Brothers or directly with them?

Through our partnership with The Game Agency, we’ve created a single sign-on service which enables you to access The Training Arcade™ directly through the eLearning Brothers platform.

 

Can the leaderboards be reset?

Technically, yes; but, requires a manual process and can be done for an additional fee. The best option is to use the date range feature so you can see the leaderboard just from the day or week you’re trying to see.

 

Can the analytics reflect leaderboards for separate groups in the same company?

Not currently. We can do this, but an additional cost will be involved.

 

Can point values for different types of questions be adjusted?

In Jeopardy and Scenarios yes. Point values don’t exist in the other games.

 

Who do I pay for the subscription?

Your subscription is paid through eLearning Brothers.

 

Is it possible to purchase a license to have in perpetuity? If so, what is the cost?

Since the Training Arcade games are web-based games hosted by The Game Agency (TGA), we can’t do perpetual licensing. Outside of The Training Arcade™, however, TGA can work with you on creating a custom deal where you can host the game yourself.

 

If the game is played within a course, will the course recognize the user based on their LMS login?

The short answer is no. Instead, when a game is embedded as a web object in a course, you would want to enable registration in The Training Arcade™ game builder so your users can quickly register at the start of the game. We are working on single sign on which would handle registration automatically.

 

How do the games work with Adobe Connect if at all?

Games have been used before during Adobe Connect sessions. The game link is simply provided to the attendees during the conference. They can open the link to play the game, and the administer shows the leaderboard on the web conference as results stream in. We are looking at further embedding into Adobe products, but that’s what we have right now.

 

Can Jeopardy be played live and competitively against other players?

Currently it’s played solo, but we’re working to make it multi-player I believe.

 

What is TTA security environment like?

Our system is being used by 75+ global companies including high-compliance industries like pharma and financial. We conduct dynamic and static scans of our code and environments as well as third party penetration testing on a regular basis to make sure high level security is always maintained.

 

Is there a trial subscription to the service?

There’s no trial, but we are happy to give you a demo and send you some sample games to play. The sample games have general training related questions and answers in them which will give you a good feel for the potential of using the games with your own content. Contact us to set up a personal demo.

What question types can I create?

The Training Arcade™ includes 5 Questions Types:

  • Multiple Choice
  • Multi-select
  • Image select
  • Text Input
  • Polling
What type of multimedia files can I upload?

Below is a list of multimedia file types that can be uploaded into The Training Arcade™:

  • Image: JPEG or PNG
  • Audio: MP3
  • Video: MP4 (20MB limit) or link to any URL

 

Do The Training Arcade™ games integrate with the rapid authoring tools?

You can integrate The Training Arcade™ into PowerPoint, Storyline, Captivate, Lectora, and other elearning authoring tools as a web object.

 

What Topics are The Training Arcade™ games best suited for?

The sky’s the limit. Subscribers use The Training Arcade™ to build training and reinforcement games focused on new-employee onboarding, sales and product training, leadership development, safety, security, compliance, systems & processes, customer service, and many other training topics.

 

What type of training format are The Training Arcade™ games best suited for?

Most subscribers utilize The Training Arcade™ games for:

  • eLearning / mLearning
  • Instructor Led Training
  • Live Events

 

Can I customize The Training Arcade™ based on my brand guidelines?

Yes. If you like our games but want a custom design to fit your brand, we have two options:

Basic – 1-3 days ($2,000 – $6,000) per game. This includes color updates to one of our existing backgrounds or implementation of art you supply based on our specifications, font updates, and new or edited characters / icons.

Advanced – 7-10 days ($10,000 – $14,000) per game. This includes custom backgrounds, font updates, new characters / icons, alternative button shapes, additional sound fx, and additional music tracks.

 

How do I protect my content and data?

SECURITY
The Training Arcade™ is used by some of the most highly regulated industries and corporations. As a result, we take security very seriously. Below is an overview of our protocols.

ACCESS CONTROL
TGA has defined processes for access management (e.g. provisioning accounts for users, limiting user access based on the principle of least privilege, terminating access and periodic access certification). TGA access to client data is governed by our Privacy Policy. The Training Arcade™ resides on AWS. We maintain strong password configuration requirements (high character count, include lowercase and uppercase alphabetic characters, numbers and symbols). and require multi-factor authentication to further secure the environment.
Passwords expire at least every 90 days and are encrypted at rest and in transit, using industry-standard information security encryption algorithms. For customer data on The Training Arcade™ a protocol is in place to prevent connectivity between two sets of data. Specifically, every customer has a unique subdomain and we have a software protocol in place to prevent connectivity to data stored under a subdomain to which a customer is not authorized access.

ASSET MANAGEMENT
For systems which have access to Client Data, a separation of duties process is in place for approving and implementing access with sponsorship and duration documented. Access to Client Data is limited to providing the service and in accordance with our Privacy Policy. Employees and contractors are assigned unique user accounts to access Client Data, systems and/or applications. We maintain a Data Classification policy that includes security requirements based on the classification of the data. We do not maintain any physical assets or servers in our offices. All information is stored within Amazon Web Services EC2 instances and RDS databases.

BUSINESS CONTINUITY
We have a Business Continuity Plan (BCP) and a Disaster Recovery Plan (DRP). The plans are part of a broader context that include Security, IT, Personnel and company operations. Specifically the BCP & DRP cover handling both disruptions (environmental, electrical, civic disruption, etc.) and destruction (fire, flood, explosion, earth movement, etc.) at our physical locations and the AWS data centers we use to deliver services. The plans include information on backup infrastructure and procedures, chain of command and communications to employees and clients, and overall system recovery. The annual test of our BCP and DRP was completed March, 2018. All clients using The Training Arcade™ are notified when there are scheduled or unexpected interruptions to the service.

COMPLIANCE
For more information on the topics below, please refer to our Privacy Policy. We do not store, transmit, process or access Client Data, systems and/or applications from outside the United States. There are individuals responsible for ensuring compliance with Privacy, Regulatory, Legal and Security requirements.

CRYPTOGRAPHY
All non-public data is encrypted in transit using TLS and our databases are encrypted at rest. Client Data is encrypted in transit over public networks. Remote access connections into our network occur over an encrypted tunnel (e.g. VPN). Logins and data transfers are secured with encryption for cloud connections (e.g. HTTPS, SFTP, etc.). Wireless networks are required to be encrypted in accordance with industry standards.

HUMAN RESOURCES
We conduct background checks on employees in accordance with local, state and federal laws. We expand this to third parties and contract workers on a case-by-case basis depending on the specific engagement. We expand the scope of the background check when the situation requires it (e.g. our work in
banking/financial institutions).

INFORMATION SECURITY
We manage risk via policies governing web security, application security, server/IT security, business continuity, disaster recovery, change control, The Training Arcade™ privacy policy & terms of use, The Training Arcade™ subscription agreement, and The Training Arcade™ guidelines and restrictions. Collectively, we review these policies at least annually. All confidential information, otherwise known as PII (personal identifiable information), is restricted to TGA administrators only. This includes access, handling, and destruction of data. Admin access is reviewed and granted by TGA super Admin on a monthly basis and ad hoc as required. TGA employs a third party security firm that conducts annual training to team members based on their role and relative access to data and confidential data. A small group of administrators receives additional training related to best practices and the evolving threat landscape. There is a process to identify, monitor, track, and remediate all identified risks and vulnerabilities on an ongoing basis.

INFORMATION SECURITY INCIDENT MANAGEMENT
We have an Incident Management Policy and an Incident Management team assigned to respond to security incidents. TGA has support agents that operate during business days, during business hours (Monday through Friday 9:00 AM to 6:00 PM EST). TGA also employs team members who are on call 24/7 and are notified of system outages, security events, and other major alerts. If required for the scope of work with Enterprise Learning we can employ dedicated support staff to meet customer requirements.

OPERATIONS SECURITY
When an issue is identified, TGA personnel log it in our task management system and assign it to the appropriate technical personal with priority level, description, and requested due date. Technical staff accepts the ticket by marking it as in progress. Once resolved, the ticket is sent back to the reporter who provides a quality assurance function and closes the ticket when satisfied. All updates and changes are deployed in commits and merged into the staging or production instances for deployment when appropriate. Production deployments do not occur on Fridays or Holidays except in the case of emergencies and critical
updates. Backups of systems and data are performed daily.

ORGANIZATION OF INFORMATION SECURITY
We have an Information Security Policy and an Information Security team with defined Privacy and Security roles and responsibilities. Our information Security group maintain contacts with Information Security special interest groups, specialist security forums, and professional associations (i.e. ISACA, CSIRT,
(ISC)2, etc.)

PHYSICAL & ENVIRONMENTAL SECURITY
TGA is a US-based company that does not store any client data on its premises. Client Data resides in a secure data center and AWS facilities maintain environmental controls.

SYSTEM ACQUISITION, DEVELOPMENT
Change Control: TGA employs formal change control process. Changes are monitored throughout the implementation process to ensure success. The process is spearheaded/owned by the product owner, and managed via stand-ups, sprint cycles, and backlog. Appropriate segregation of duties is maintained between change approvals and change implementation. Approvals are obtained for Emergency changes. There are separate development, test, and production environments. We ensure that client production data is not used in development, staging, or testing / QA environments. We have a vulnerability management program that includes remediation of vulnerabilities identified in network and application security tests.

 

Can I download the data from each game to a spreadsheet?

Yes, you can download the assessment data using date ranges from your analytics dashboard to a .csv file and easily import that into Excel.

 

Do I get to keep the games forever like I do the templates I download?

During your subscription term you will have access to:

  • The game authoring tool
  • All games that you create
  • The analytics dashboard with the individual and group assessments
  • Leaderboards

If you do not keep your subscription live, then you’ll lose the ability to edit the games and view analytics and leaderboard information. The games will remain live however.

 

Do I get access to all the games in The Training Arcade™ with my subscription?

Each subscription has a yearly license fee for one of the game types (ex. Jump, Match, Scramble, etc) per creator. Each game type license allows you to create unlimited games of that game type, all with different content. So if you buy a yearly license of the Jump game for your lead developer, he or she can create as many Jump games with different questions as he or she wants. And your whole company can play all those Jump games as often as they want!

 

Is it only one creator per subscription? Why only one?

Yes, it’s one. That way, all the games created by that person and the assessments are kept confidential to that one person, who we call the Administrator. We do offer great discounts for companies that purchase multiple subscriptions. Contact us for a custom quote.

 

How many game types are there in The Training Arcade and are you adding more soon?

We have many different game types and the list keeps growing! Check out our Training Arcade page for more information.

 

Is The Training Arcade xAPI-compliant?

Not yet, but we are definitely heading in that direction.

 

What devices can my learners use to play these games?

The games work on desktop and laptop PCs and Macs running the latest browsers and on most tablets and phones. We work hard to make the games responsive to different screen sizes but naturally some games lend themselves better to different viewing formats. The game authoring tool and analytics dashboard are best used on desktops and laptops.

 

What kind of support comes with the subscription?

If you’re having any trouble with the single sign-on to The Training Arcade™, please reach out to your eLearning Brothers support person. If you’re having an issue with The Training Arcade™, you can contact The Game Agency via email at support@thegameagency.com. In addition to unlimited email support weekdays from 9am – 5pm Eastern time, The Game Agency has created videos and FAQs on how to use the game authoring tool and they will be conducting regular webinars to help subscribers get the most out of The Training Arcade™.

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Customizable Courseware Frequently Asked Questions

How does licensing work?

Customers get a lifetime license to use the content internally as they see fit. They can add to, remove from, and create derivatives of the content.

 

What formats are the courses available in?
  1. Online course content: Storyline (.story), Lectora (.awt), and Captivate (.cptx)
  2. Classroom course content: PowerPoint and Word

 

What versions of Captivate, Storyline and Lectora were used when creating Customizable Courseware?

The Professional Soft Skill Library was built in: Captivate 9, Lectora Inspire 16, and Storyline 2.

The Griffin Hill Sales system was built in: Captivate 9, Lectora Inspire 17, and Storyline 3.

 

Will this courseware work with my LMS?

Yes. Each course can be exported to a SCORM compatible format to work with any SCORM-compliant LMS.

 

Will you be making any changes to the courses as time goes on? Are they included in my license?

Yes. We will update the courses over time. Updates may include new course content, updated courses for new authoring tool versions, bug fixes, visual updates, etc. You get all updates that are released during your paid licensing term.

 

Can I resell these courses? What if I change them first?

No. If you’d like to be a reseller, please contact us.

 

What languages are available? Do additional languages come with my license?

New languages will be added over time and are available at an additional cost. Please refer to our website for available languages. Contact us if you are interested in a language not currently available.

 

What files come with each course?

When you purchase a course you get all files that have been created for that course and others that are released in the future. (In the same language that you purchased.) Courses can include Storyline (.story), Lectora (.awt), Captivate (.cptx), and classroom course content. Not all courses included all of these files. View our course catalog to see which files are included in each course.

 

How do I load a course into my LMS? And which file(s) do I download?

You can publish files from your authoring tool with the settings needed for your LMS. We also include published files in each course download for SCORM 1.2, SCORM 2004, and xAPI (TinCan).

 

What does our Harassment Soft Skills course cover?

Our Harassment course provides awareness level training for workers, including examples and scenario based exercises.

Because it is customizable, our course includes logical places for the customer to insert a personalized message from leadership to demonstrate organizational buy-in, specific workplace written anti-harassment policy, and procedures for reporting and handling complaints.These program requirements are specific to the workplace, so they must be inserted into or provided in addition to our course.

The course does not include manager and supervisor training, specialized training for complaint handlers, or other harassment program requirements mandated by specific states.

 

Can I preview the content?

Yes. The Professional Soft Skills courses can be previewed here. The Griffin Hill Sales System can be previewed here. You can also contact us for a demo of specific course titles.

 

What stage sizes are the eLearning courses?

Each tool’s desktop stage size is as follows. Captivate: 1024 x 732px. Lectora: 1009 x 695px. Storyline uses two different sizes: 720 x 645px (Professional Soft Skills) and 1024 x 681px (everything else). Captivate and Lectora have both been developed using responsive design and are mobile ready.

 

Do you offer an LMS if we don’t have one?

No, but we have various partners who have tested our courses to ensure they run properly in their LMS. Please contact us and we can share some options.

 

How do I download the files?

Once you purchase a license, you will be given access to preview and download them from our Customizable Courseware library.

 

Where can I find the licensing agreement?

You can find it here: Customizable Courseware™ License Agreement

 

Do I need a separate contract to purchase a Customizable Courseware License?

No. The Customizable Courseware™ License Agreement covers all the terms needed for your license.

 

How many people in my organization can take the courses?

Unlimited users within your company can take the course.

 

Will eLearning Brothers print the classroom material for me?

We are looking into this option for the future, but have no further information to share at this time.

 

I don’t have a team. Can eLearning Brothers do the customization for me?

Yes, eLearning Brothers will be happy to customize them for you. Contact us for pricing.

 

Are the courses compatible with all the other amazing eLearning Brothers templates?

Yes! The best bang for your buck is getting a Customizable Courseware™ library with a template subscription to be able to enhance your courses even further.

 

Do I have to buy the full library or can I buy an individual course?

You can purchase either a single course or the full library. Courses also come included in the eLearning Brothers Master Suite.

 

What reading level are CC Safety courses?

Customizable Courseware Safety courses are targeted for the 8th grade reading level. However, reading level can vary depending on the technical nature of the material and target audience. For example, our courses for electrical workers include more technical theory, and HazComm references chemical names and terminology that skew reading level results.

Some courses also include material designed for the program manager or Competent/Qualified Person. When in doubt, we erred on the side of being more comprehensive, as it’s easy for customers to review the course transcript and remove material that does not apply to their workplace or audience.

In general, CC safety courses are modular and broken down into short, interactive lessons designed for customers to modify to suit the exact needs of their target learning audience.

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