801.796.BROS (2767)

CONFLICT RESOLUTION TRAINING

Interpersonal conflict is a natural outcome of people working together. Contrasting work styles or simple personality differences can escalate a minor irritation into an office altercation with far-reaching, negative ripple effects. Left unchecked, this negativity can have costly consequences in lost productivity and increased employee turn-over, or potentially even escalate out of control.

Following this course, participants will be able to:

Define Conflict

Common sources of conflict:
Interconnected Tasks
Leadership Style
Work Style
Personality Differences

Describe the Results of Unresolved Conflict

Ripple Effect of Conflict
Loss of Productivity
Lower Motivation
Increased Turnover

Understand How to CATCH Conflict So You Can Better Resolve It

C: Consider Positive Intent
A: Address iIndividual Needs
T: Take Time
C: Commit to a New Solution
H: Help Others and Yourself

Customizable Classroom and eLearning Source Files Included!

Have questions or ready to purchase this awesome library?
Call us at 801.796.BROS (2767).

Professional Soft Skills Library

Jump start your training with this library of 15 pre-built soft skills courses:

Managing Others

Communicating Effectively

Coaching Others

Interpersonal Skills

Negotiation Skills

Managing Work

Time Management

Meeting Management

Presentation Skills

Creative Problem Solving

Managing Risk

Business Ethics

Workplace Harassment

Conflict Resolution

Managing Customers

Customer Service

Handling a Difficult Customer

Managing Yourself

Stress Management

Work-Life Balance

Our New Customizable Courseware!

What is it? Online and Classroom Courses!

Customizable Courseware is a new groundbreaking training and development product that bridges the time, money, and resource gap between eLearning templates and custom course development. Whether you need instruction online or in the classroom, Customizable Courseware provides you with everything you would expect from an off-the-shelf training program with one additional benefit—you get all of the source files. And we mean ALL of it! Each course is written by a Subject Matter Expert (SME), professionally instructionally designed, and developed to provide interactive learning with an amazing visual design.

Any Way You Train It, That’s the Way You Get It

Your organization has unique training needs. Why limit yourself to just an eLearning course or just an instructor-led package when you could have both! This gives you the flexibility to determine how to best deliver your content—online, ILT, or as blended learning. Hold tight; our Customizable Courseware will take you on a training journey unlike any you’ve ever experienced before!

What Can You Expect Along the Way?

eLearning Course

Each eLearning Course comes with:

 

  • Course Project Files (with Built-In Quiz) (Adobe Captivate, Trivantis Lectora, and Articulate Storyline)
  • Published Course Files (SCORM 1.2, SCORM 2004, & xAPI)
  • Graphic Source Files
  • Course Map
  • Job Aid (Microsoft PowerPoint)
  • Getting Started Guide
  • Mobile-Ready Source Files

Instructor-Led Training (ILT)

Each ILT comes with:

  • Facilitator Guide (Microsoft® Word)
  • ILT PowerPoint Presentation (Microsoft PowerPoint)
  • Participant Workbook (Microsoft Word)
  • Published Quiz Files (Adobe® Captivate, Trivantis® Lectora, & Articulate® Storyline)
  • Supplemental Classroom Materials (Microsoft Word)
  • Job Aid (Microsoft PowerPoint)
  • Getting Started Guide

Easy Customization!

All Customizable Courseware materials are built natively in some of the most common learning and learning authoring tools, so it’s super simple and quick to make changes as needed.

                     

            

Change It.

Modifying course content is a breeze. Add or change learning objectives, author new modules, and even write your own quiz questions...even update scenarios to reflect your own workplace roles and policies.

Brand It.

Customize each course to match your company brand. With the source file provided, it's easy to update colors or insert brand-approved images and logos.

Train It.

Classroom. eLearning. Blended Learning.
Our Customizable Courseware gives you everything you need to deliver effective, interactive, and personalized learning.

(ILT PowerPoint and eLearning Course)

Have questions or ready to purchase this awesome library?
Call us at 801.796.BROS (2767).

Pin It on Pinterest