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Complimentary eBook: Seven Attributes of Highly Effective Development Vendors

“A must read for those responsible for vendor selection and for vendors alike.”

Learning Solutions Magazine

This book examines many of the cases from the author’s experiences and sets forth to determine what contributes to a successful outsourcing relationship and what makes so many of them fail. This guidance is tangible and applicable. We all understand that attributes like “trust” and “passion”, are important, but it is vital that the Seven Attributes focus on those areas where you have total control. “Trust” is the first word of successful relationship. It is the heart of what we endeavor to provide, but it is only achievable when we get the job done and our clients enjoy our relationship.

What are the seven attributes?


The experience of the vendor related to the client’s needs: the company and the actual people that they will assign; the quality of their past work, and the model for the day-to-day working relationship that will produce an effective outsourcing experience.


The vendor’s ownership of and dedication to an effective instructional design philosophy and methodology and their ability to apply it to a wide range of solutions types (low-level, high-level, one-off’s, mass production, and all the latest modalities).


The vendor’s ability to sustain a scalable staffing model without sacrificing quality; their hiring and orientation processes, structure of the organization (centralized or decentralized), and the supporting operating structure.


The workflows used to develop the training; including content drafting, reviews and testing, product development, SME interaction, etc.; the maturity and flexibility of their processes, team composition, and global integration.


The tools used to support the end-to-end development; including project management, resource management, reviews and testing, issues tracking, and workflow management; as well as experience with the client’s tools.


The qualifications of the staff; including the education and experience, on-boarding and development programs, definition and assignment of roles, location, and on-going staff development.


The vendor’s ability to provide leadership in the adoption of new techniques and technologies; their involvement in the industry, proven success with adoption, and capability for experimentation.


About the Author

William V. West is an entrepreneurial thinker and achiever and has a background that spans nearly 30 years in the learning industry. He is currently the Executive Director of Custom Services here at eLearning Brothers. You can read his full bio here.

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