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How to Teach Conflict Resolution Skills with Customizable Courseware

Conflict is a natural part of life. We’re all human, and we all have our own style of doing things, so there’s bound to be some friction when we interact.

Accepting that conflict is going to happen to a certain extent allows us to get practical and focus on what really matters: How are we going to address, mitigate, and grow from conflict when it does happen?

While a small amount of conflict can certainly make for a healthy push and pull in creative or managerial decisions, your company will do best if you have a team that knows how to deal with conflict effectively and maturely when it arises.

Have a look at our new customizable course template for Conflict Resolution and see how you can use it in your own business.

customizable courseware - conflict resolution elearning training

Right from the title page, we have a palpable sense of tension created by two opposing teams staring each other down, rendered in austere black and white.

As an opening exercise, learners are walked through conflict scenario involving two coworkers, Adrian and Susan. There are a handful of factors going against these characters, for instance an obvious generational gap and a notable difference in communication styles. Without their personal awareness of where their communication is breaking down, effective conflict resolution is going to be difficult.

Next, we’re shown a unique tabbed interaction that allows learners to trace the ripple effects and fallout of Susan and Adrian’s 10:00 AM argument, breeding more conflict and negative feelings for both parties and anyone they interact with.

The best tool in resolving conflict is having all the information you need to make an informed decision, so it makes sense that learners should be armed with the definition of “conflict” itself before learning how to manage it.

A dragger interaction allows learners to sort out positive methods of responding to conflict from the negative ones.

Knowing how to defuse tense situations and grow from them is key, but a good motivator for success is knowledge of the possible negative effects of letting workplace conflict go unresolved.

Acronyms are helpful mnemonic devices, so the CATCH model of conflict resolution is a handy tool to help learners remember how to salvage a tricky situation.

Click here to view a live demo of this course.

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