5 Professional Soft Skills for Rock Star Customer Service Blog Header

Chris Willis, Product Manager for Customizable Courseware, wrote a great article for D2L on developing soft skills for customer service. She says, “Providing rock star customer service is a way companies can build loyalty and keep customers coming back, but it’s not easy for frontline service reps to delight today’s customers. In fact, it is harder than ever before.” In the article, Chris talks about how customer service reps can use these 5 important soft skills to provide better customer service:

  1. Communicating effectively
  2. Conflict resolution
  3. Creative problem solving
  4. Negotiation skills
  5. Stress management

You can read the whole article here.