Knowledge and proficiency are both important assets if you want to make it in the modern workplace. But emotional intelligence is just as important, if not more, than your mental intelligence. Emotional intelligence is the ability to effectively assess your own emotions and those of others, regulate your behavior, and interact with those around you in an empathetic and effective way.
You may have all the talent in the world and be the most productive employee at your company, but all of that goes out the window if you act like an obnoxious boor and burn bridges with your coworkers. No one wants to work with a talented jerk.
For those of us who occasionally slip up in our social graces (a.k.a. humans), it helps to have a refresher on professional conduct and social awareness. That’s where our “Emotional Intelligence” course for Bridge comes in!
This course acknowledges that emotional intelligence isn’t always a natural skill. Some people are naturally observant and emotionally intelligent, while others need to work a little harder at honing those skills. But with a few tips of what to look for and how to address it, along with a little coaching, most people can achieve high levels of emotional intelligence.
One scenario brought up in this course centers on two employees who have consistently been leaving work about 15 minutes earlier than the end of their shift, much to the resentment of their coworkers. Their manager pulls them aside to address the situation.
One of them takes the criticism personally and responds emotionally, refusing to accept responsibility for the situation. The other uses their emotional intelligence and thinks about how their actions might affect others, accepting their own responsibilities and providing a possible solution to the problem.
Another use of emotional intelligence is to understand your own mind and address problems that keep you from being all you can be. An example from the course involves a character who has recently suffered a great loss in her family. The grief of the situation has incapacitated her and made it difficult for her work effectively. She experienced a lack of motivation because getting back into the flow of things at work was overwhelming. To combat this, she made a decision to maintain her work/life balance.
When problems arose at work, she decided that, instead of feeling scared at the volume of work before her, she would purposely feel confident in her own abilities to complete the task. With awareness of her own situation and conscious decisions to be patient with herself emphasize her strengths, she was able to improve her emotional health and intelligence.