Getting Started with Assets in Captivate 9.0.2

If you use Captivate 9, you may have noticed that Adobe pushed out a new update (9.0.2) last week. This update contains several improvements to the functionality and usability of Captivate 9. For a complete breakdown of these improvements, you can click here. One of the improvements was a much-awaited change to how you access eLearning Brothers templates, games, cutout people, themes, etc. A new Assets tool gives you access to your downloaded assets, to the Adobe Stock Library, and to the eLearning Brothers portal.

We’ve created a short video to show you how to access your eLearning Brothers assets from within Captivate 9.0.2. Watch the video below.

Unfortunately, many Captivate users have reported a blank screen like the one shown below when accessing the eLearning Brothers assets within Captivate.


Let’s look at how to resolve that issue.

Clear Your Preferences

After installing, but before launching Captivate 9.0.2, make sure you’ve cleared your Captivate preferences. There’s a tool that takes care of that for you located in the Utilities (utils) directory of your Captivate installation.

On a Windows machine that can be found here:

C:\Program Files\Adobe\Adobe Captivate 9 x64\utils\CleanPreferencesWin.bat

If you’re using a computer with the Apple Operating System, look here:

/Applications/Adobe Captivate 9/utils/CleanPreferencesMac

This small utility takes just a couple seconds to run. It doesn’t display anything to show you it’s running, as it’s so quick.

Back Up Your Projects, Interactions, and Layouts

These next steps involve deleting folders, so it’s highly recommended that you create a backup folder for your projects, interactions and layouts.

You can find your projects folders:

  • Windows: C:\Users\Public\Public Documents\Adobe\eLearning Assets\SampleProjects
  • Mac OS: /Users/<user account>/Documents/My Adobe Captivate Projects/SampleProjects

Create the backup, copy the files to the backup directory, and then delete the entire SampleProjects folder.

The Interactions folders are here:

  • Windows: C:\Users\Public\Public Documents\Adobe\eLearning Assets\Interactions_9_0
  • Mac OS: /Users/<user account>/Documents/My Adobe Captivate Projects/Interactions_9_0

Same steps as above: Create backup, copy files to backup, delete entire Interactions_9_0 folder.

To find your layouts folders, look here:

  • Windows: C:\Users\Public\Documents\Adobe\eLearning Assets\Layouts\9_0
  • Mac OS: /Users/<user account>/Documents/My Adobe Captivate Projects/Layouts/9_0

Create and populate the backup, then delete the entire 9_0 folder.

It is also recommended that you open Captivate, clear your cache (Edit>Preferences, then see screenshot below) and restart Captivate 9.\


Once you’ve followed all the steps above, restart Captivate and open the Assets tool. Click on the Get Free eLearning Assets tab and you should see the eLearning Brothers site asking you to log in. You only need to log in once (unless you follow these steps again) to have full access to the full eLearning Brothers Captivate library.

Fire up Captivate 9.0.2 and check out all the new features, but most importantly go grab your eLearning Brothers assets and start creating your Rock Star eLearning courses today.

UPDATE 9/8/2016:

If you are using a 64-bit Windows Operating System to run Captivate 9.0.2, we have some great news for you.  We just got word from Adobe that there is a much quicker means of gaining access to the ELB assets in Captivate 9.0.2. The steps are below and I’ve added a video as well.

Before following the steps below make sure Captivate isn’t running on your system currently.

Step 1: Download the .zip file

Start by downloading the file from this link:

Step 2: Unizp the file

Pick a location that you’ll remember and unzip the contents of the folder to that location.

Step 3: Rename the current file

Browse to your Captivate installation directory (usually found at C:\Program Files\Adobe\Adobe Captivate 9 x64) to find and rename the current CaptivateUI.dll file to CaptivateUI_build.dll

Step 4: Move the downloaded file

Move the CaptivateUI.dll file that you downloaded from the unzipped directory to the Captivate installation directory listed above.

Step 5: Launch Captivate

Launch Captivate and open the Assets tool. Then go to the Get Free eLearning Assets tab and you should see the eLearning Brothers interface with all of our Captivate assets.

If those steps don’t work, the program should generate a log file (called logFile.txt) that is placed in your default Documents folder. Send that to us and we’ll follow up with Adobe.

Watch this video to see these steps in action.

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