801.796.BROS (2767)

CUSTOMER SERVICE TRAINING

Today’s connected consumers are quick to make choices and use their voices—and customer opinions, good or bad, spread like wildfire via social media. Anything less than ‘WOW’ customer service puts your business at risk. Is it true that “the customer is always right?” What happens when they are clearly not?

Following this course, participants will be able to:

Define Customer Service

Foundation of Customer Service
Understand Your Customer
Identify Their Needs
Address Their Problems

Describe How to WOW Customers

W: Welcome Everyone
O: Offer Valuable Insight
W: Watch for Cues

Use The AIM Approach to Handle Difficult Customers

A: Actively Listen
I: Invest in the Moment
M: Manage Stress

Customizable Classroom and eLearning Source Files Included!

Have questions or ready to purchase this awesome library?
Call us at 801.796.BROS (2767).

Professional Soft Skills Library

Jump start your training with this library of 15 pre-built soft skills courses:

Managing Others

Communicating Effectively

Coaching Others

Interpersonal Skills

Negotiation Skills

Managing Work

Time Management

Meeting Management

Presentation Skills

Creative Problem Solving

Managing Risk

Business Ethics

Workplace Harassment

Conflict Resolution

Managing Customers

Customer Service

Handling a Difficult Customer

Managing Yourself

Stress Management

Work-Life Balance

Our New Customizable Courseware!

What is it? Online and Classroom Courses!

Customizable Courseware is a new groundbreaking training and development product that bridges the time, money, and resource gap between eLearning templates and custom course development. Whether you need instruction online or in the classroom, Customizable Courseware provides you with everything you would expect from an off-the-shelf training program with one additional benefit—you get all of the source files. And we mean ALL of it! Each course is written by a Subject Matter Expert (SME), professionally instructionally designed, and developed to provide interactive learning with an amazing visual design.

Any Way You Train It, That’s the Way You Get It

Your organization has unique training needs. Why limit yourself to just an eLearning course or just an instructor-led package when you could have both! This gives you the flexibility to determine how to best deliver your content—online, ILT, or as blended learning. Hold tight; our Customizable Courseware will take you on a training journey unlike any you’ve ever experienced before!

What Can You Expect Along the Way?

Instructor-Led Training (ILT)

Each ILT comes with:

  • Facilitator Guide (Microsoft® Word)
  • ILT PowerPoint Presentation (Microsoft PowerPoint)
  • Participant Workbook (Microsoft Word)
  • Published Quiz Files (Adobe® Captivate, Trivantis® Lectora, & Articulate® Storyline)
  • Supplemental Classroom Materials (Microsoft Word)
  • Job Aid (Microsoft PowerPoint)
  • Getting Started Guide

eLearning Course

Each eLearning Course comes with:

  • Course Project Files (with Built-In Quiz) (Adobe Captivate, Trivantis Lectora, and Articulate Storyline)
  • Published Course Files (SCORM 1.2, SCORM 2004, & xAPI)
  • Graphic Source Files
  • Course Map
  • Job Aid (Microsoft PowerPoint)
  • Getting Started Guide
  • Mobile Ready

Call to Receive Special Introductory Pricing! 801.796.BROS (2767)

Single Soft Skills Course
$4,500
3-Year Licensing
Includes the following:
License to Single Professional Soft Skills Course
Instructor Led Training
eLearning Course
All Source Files
Soft Skills Library
$25,000
3-Year Licensing
Package Savings: $42,500
Includes the following:
License to 15 Professional Soft Skills Courses
ILT and eLearning Materials
All Source Files

Easy Customization!

All Customizable Courseware materials are built natively in some of the most common learning and learning authoring tools, so it’s super simple and quick to make changes as needed.

                     

            

Change It.

Modifying course content is a breeze. Add or change learning objectives, author new modules, and even write your own quiz questions...even update scenarios to reflect your own workplace roles and policies.

Brand It.

Customize each course to match your company brand. With the source file provided, it's easy to update colors or insert brand-approved images and logos.

Train It.

Classroom. eLearning. Blended Learning.
Our Customizable Courseware gives you everything you need to deliver effective, interactive, and personalized learning.

(ILT PowerPoint and eLearning Course)

Have questions or ready to purchase this awesome library?
Call us at 801.796.BROS (2767).

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