CUSTOMIZABLE COURSEWARE

Professional Soft Skills Library

Jump start your training with this library of 15 pre-built soft skills courses:

Managing Others

Communicating Effectively

Coaching Others

Interpersonal Skills

Negotiation Skills

Managing Work

Time Management

Meeting Management

Presentation Skills

Creative Problem Solving

Managing Risk

Business Ethics

Workplace Harassment

Conflict Resolution

Managing Customers

Customer Service

Handling a Difficult Customer

Managing Yourself

Stress Management

Work-Life Balance

 

COACHING OTHERS

Do you have a few employees who struggle to meet their performance goals each quarter? Does your succession plan call for developing emerging leaders? The clock is ticking—what do you do? Perhaps some coaching sessions are in order.

COACHING OTHERS

Coaching is an on-going, one-on-one activity between managers and employees designed to boost performance and drive success. An effective coach helps employees explore the significance and consequences of their actions, and involves them in the process of finding a solution and identifying next steps. Use the course as is, or consider adding key messages from your own leadership team. However you use it, the course will help develop the coaching skills your team members need to help your organization succeed.

Following this course, participants will be able to:

  

Included in your Coaching Others Instructor-Led Training Materials: Facilitator Guide, Participant Workbook, PowerPoint Presentation, Activity Handouts, Job Aid, & Quiz

Get a sneak peak of your future Coaching Others eLearning course!

Download your very own Coaching Others Summary PDF to share with others. We love sharing!

Have questions or ready to purchase a subscription to this awesome library? Call and talk to us! 801.796.BROS (2767).

COMMUNICATING EFFECTIVELY

Consider this: in today’s fast-paced workplace, miscommunications occur daily. The wrong message negatively impacts our business dealings, personal lives, and social interactions.

COMMUNICATING EFFECTIVELY

 

Whether writing an email, sending a text, speaking to an audience, or talking on the phone, clear communication matters. Learning how to effectively get your message across is a key part of any business skillset. It takes practice and commitment to communicate effectively. To take this course to the next level, consider adding links to your own internal communication resources and templates.

Following this course, participants will be able to:

 

 

Included in your Communicating Effectively Instructor-Led Training Materials: Facilitator Guide, Participant Workbook, PowerPoint Presentation, Activity Handouts, Job Aid, & Quiz

Get a sneak peak of your future Communicating Effectively eLearning course!

Download your very own Communicating Effectively Summary PDF to share with others. We love sharing!

Have questions or ready to purchase a subscription to this awesome library? Call and talk to us! 801.796.BROS (2767).

CUSTOMER SERVICE

Today’s connected consumers are quick to make choices and use their voices—and customer opinions, good or bad, spread like wildfire via social media. Anything less than ‘WOW’ customer service puts your business at risk. Is it true that “the customer is always right?” What happens when they are clearly not?

CUSTOMER SERVICE

 

Provide team members the foundational customer service skills they need to take the high road while managing difficult customers. Use the course as is, or you can consider adding the proprietary customer service secrets that make your organization stand out from the competition.

Following this course, participants will be able to:

 

Included in your Customer Service Instructor-Led Training Materials: Facilitator Guide, Participant Workbook, PowerPoint Presentation, Activity Handouts, Job Aid, & Quiz

Get a sneak peak of your future Customer Service eLearning course!

Download your very own Customer Service Summary PDF to share with others. We love sharing!

Have questions or ready to purchase a subscription to this awesome library? Call and talk to us! 801.796.BROS (2767).

TIME MANAGEMENT

The old adage states that “time is money,” and neither are a resource to be squandered. Disorganized work introduces unnecessary stress and waste to an already hectic work environment.

TIME MANAGEMENT

 

Practicing the principles of time management will help your organization reap the benefits of a more productive and efficient workplace. This course is ready to use as is, or you can consider updating it to include your own workplace systems and tools helping team members make most efficient use of their workday.

Following this course, participants will be able to:

 

Included in your Time Management Instructor-Led Training Materials: Facilitator Guide, Participant Workbook, PowerPoint Presentation, Activity Handouts, Job Aid, & Quiz

Get a sneak peak of your future Time Management eLearning course!

Download your very own Time Management Summary PDF to share with others. We love sharing!

Have questions or ready to purchase a subscription to this awesome library? Call and talk to us! 801.796.BROS (2767).

CONFLICT RESOLUTION

Interpersonal conflict is a natural outcome of people working together. Contrasting work styles or simple personality differences can escalate a minor irritation into an office altercation with far-reaching, negative ripple effects. Left unchecked, this negativity can have costly consequences in lost productivity and increased employee turn-over, or potentially even escalate out of control.

 CONFLICT RESOLUTION

 

This course will teach your employees how to CATCH interpersonal conflict early and manage it long before it gets out of hand. The course is ready to roll out as is, or you can consider adding internal policies and resources for seeking help in managing conflict.

Following this course, participants will be able to:

 

Included in your Conflict Resolution Instructor-Led Training Materials: Facilitator Guide, Participant Workbook, PowerPoint Presentation, Activity Handouts, Job Aid, & Quiz

Get a sneak peak of your future Conflict Resolution eLearning course!

Download your very own Conflict Resolution Summary PDF to share with others. We love sharing!

Have questions or ready to purchase a subscription to this awesome library? Call and talk to us! 801.796.BROS (2767).

Sign Up Today!

Single Soft Skills Course
$4,500
3-Year Licensing
Includes the following:
License to Single Professional Soft Skills Course
Instructor Led Training
eLearning Course
All Source Files
Soft Skills Library
(Call for Special Introductory Pricing! Ends July 31, 2017!)
$25,000
3-Year Licensing
Package Savings: $42,500
Includes the following:
License to 15 Professional Soft Skills Courses
ILT and eLearning Materials
All Source Files
Call for Special Introductory Pricing!

Presentation Skills

A professional may be called on at any time to give a presentation. Whether it’s introducing a proposal to the C-Suite, facilitating team training, or even leading a conference session or customer-facing webinar, professional presentation skills are an important component of career development. This course will help participants prepare a compelling presentation and overcome common presentation issues. For maximum impact, consider using this fully customizable course in a blended learning program, and challenge learners with an on the job presentation assignment and follow-up for practice and feedback.

Launching July 2017

Stress Management

Stress isn’t just a personal issue; it’s also a personnel issue. Unmanaged stress has a negative impact on personal relationships, work performance, absenteeism, and health. This course helps participants recognize their own stress triggers, and provides tools to better manage stress in their work and personal lives. Show you are committed to improving employee health and quality of life. Consider personalizing the course to your organization, and making time for stress management training part of your next employee appreciation event.

Launching July 2017

Negotiation Skills

Moving deadlines, establishing budget targets, appeasing an angry co-worker or dissatisfied customer – every work day has the potential to present a critical negotiation point. Do your employees know how to prepare and lead a successful negotiation? The PEACE model offers a straightforward approach that builds confidence and leads to more mutually satisfying, win/win outcomes. This course works equally well as a stand-alone training, or as part of a blended curriculum with a negotiation stretch assignment and follow-up group discussion.

Launching July 2017

Interpersonal Skills

Most of us would agree strong Interpersonal Skills are crucial to building harmonious relationships at work and at home. When pressed, however, most employees have a hard time describing exactly what interpersonal skills are—or recognizing when they might need help improving their own. This course raises awareness and provides beneficial practice focused on improving workplace communication, trust, and ability to give and receive feedback. For an organizational boost, consider timing delivery of this course before your next round of performance reviews.

Launching July 2017

Business Ethics

Some situations that push ethical boundaries are obvious—others less so. The definition of “ethics” varies dramatically among industries, and rules change when dealing with governmental agencies or international employees or customers. Savvy companies offer an annual ethical conduct compliance refresher course with up-to-date scenarios supporting the most current policies. This course provides a solid framework to raise awareness as is, or customize in partnership with your organizational advisors to address hot button issues unique to your business and industry.

Launching July 2017

Creative Problem Solving

Traditional problem solving techniques can stifle creativity and limit input to only the most outspoken or highest ranking team members. As Albert Einstein said, “We can’t solve problems by using the same kind of thinking we used when we created them.” If your organization values out of the box thinking, this course is for you. The course works well as stand-alone training, or use it to break the ice and open minds as a kick-off for a larger workshop or retreat

Launching July 2017

Work-Life Balance

Employees with lives out of balance are at greater risk for burnout, disengagement, and absenteeism. There’s no secret formula for balancing the demands of work with those of home and family life. Work-Life Balance can only be accomplished through clarity in personal purpose and priorities. This course will help employees hone in on what matters most to them, and develop strategies for setting priorities for using time in personally meaningful ways. The course is ready to deliver, or update it to reflect your own unique workplace roles and challenges.

Launching July 2017

Meeting Management

Workplace meetings are the best way to communicate to all stakeholders. Done well, meetings keep projects on track and move business agendas forward. But poorly planned, unstructured meetings can waste time and actually prevent more important work from getting done. This course offers participants the opportunity to plan and prepare to lead a focused, effective meeting. The investment in this course will pay dividends every time employees meet.

Launching July 2017

Handling a Difficult Customer

Managing dissatisfied or angry customers is never comfortable. Heated exchanges can escalate quickly. This course gives frontline employees strategies for recognizing a difficult customer and regulating their initial emotional response. The end goal: increase trust and earn customer loyalty. The course can be used as is, or customized to empower customer service staff with your own best practices, policies, and resolutions.

Launching July 2017

Workplace Harassment

Workplace Harassment is defined as conduct that creates a work environment that would be intimidating, hostile, or offensive to reasonable people. Training is the answer to avoiding workplace harassment. Educate your managers and employees to recognize and mitigate situations that could be construed as harassment. This Workplace Harassment course provides a framework ready to customize with your own internal policies, practices, and support information.

Launching July 2017

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